Privacy Policy

1. Information we collect

We collect information you provide directly, information generated by your use of the Services, and information from third parties, as described below.

1.1 Account & identity data

• Phone number — used to sign in via a one-time password (OTP) sent by SMS. This is required to create an account on the customer and partner apps.
• Profile information — name, date of birth / age, gender, and any bio or interests you choose to add.
• Profile photos and media — photos you upload to your profile, and, on the customer app, media related to matching and chat.

1.2 Location data

With your permission, we collect precise or approximate device location to show nearby venues, city-based feeds, and live "city pulse" content. You can disable location access at any time from your device settings, though some features may not work correctly without it.

1.3 Bookings, venues & payment data

• Table reservations, guestlist entries, floor-plan selections, and booking history.
• CLVB Pass / membership status and usage.
• Payment information needed to process bookings and memberships. Card and payment-instrument details are collected and processed by our third-party payment processor — CLVB does not store full card numbers on its own servers.

1.4 Social, matching & chat data

If you use the matching feature, we collect your preferences, swipe/match activity, and the content of messages you exchange with matches, so that the feature can function and so we can investigate abuse reports.

1.5 Partner app data

If you use the CLVB Partner app as a venue owner or staff member, we additionally collect venue details, staff roles and permissions, floor and capacity configuration, booking and guest data for your venue, and financial/payout information needed to settle payments to you.

1.6 Device & usage data

We automatically collect device identifiers, app version, operating system, crash logs, push-notification tokens, and usage analytics (such as screens viewed and features used) to keep the Services reliable and to improve them.

2. How we use your information

• To create and secure your account, including OTP verification.
• To operate core features: venue discovery, bookings, CLVB Pass, matching, chat, and notifications.
• To process payments and payouts, and to prevent fraud.
• To personalize content, such as nearby venues and recommendations.
• To communicate with you — booking confirmations, OTPs, service updates, and (where permitted) marketing messages you can opt out of.
• To monitor, debug, and improve the Services, including via crash reporting and analytics.
• To enforce our Terms & Conditions, investigate misuse, and comply with legal obligations.

3. How we share information

We do not sell your personal information. We share information only in the following circumstances:

• With venues you interact with — when you make a booking, reservation, or guestlist request, the relevant venue partner receives the details needed to honor it (e.g. your name, party size, and booking time).
• With other users — profile information you choose to make visible (e.g. in matching/chat) is shared with the users you match or interact with.
• With service providers who process data on our behalf — SMS/OTP delivery, payment processing, cloud hosting, push notifications, analytics, and customer support tooling — under contractual confidentiality obligations.
• For legal reasons — where required to comply with law, respond to lawful requests, or protect the rights, safety, and property of CLVB, our users, or the public.
• In a business transfer — if INFLU MEDIA TECH is involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction, subject to this policy.

4. Third-party services

The Services rely on trusted third-party providers to function, including:

• SMS / OTP delivery providers, to authenticate your phone number.
• Payment gateway providers, to process bookings, memberships, and venue payouts.
• Cloud infrastructure and storage providers, to host app data and media.
• Push notification providers, to deliver booking and activity alerts.
• Analytics and crash-reporting tools, to help us fix bugs and understand feature usage.

These providers only receive the data needed to perform their function and are not permitted to use it for their own purposes.

5. Data retention

We retain your information for as long as your account is active and as needed to provide the Services. After you delete your account, we delete or anonymize your personal data, except where we are required to retain certain records (such as payment and transaction records) for a longer period to comply with tax, accounting, or other legal obligations.

6. Your rights & choices

• Access & correction — you can review and update most profile information directly within the app.
• Location — you can grant or revoke location permission at any time from your device settings.
• Notifications — you can manage push notification preferences in-app or at the OS level.
• Marketing — you can opt out of marketing messages using the unsubscribe/opt-out option provided in those messages.
• Deletion — you can request deletion of your account and associated data at any time; see Account & data deletion below.

To exercise any of these rights beyond what is available in-app, contact us at privacy@clvb.app.

7. Account & data deletion

You can request deletion of your CLVB account and personal data from the app (Profile → Settings → Delete Account, where available) or by following the instructions on our Account & Data Deletion page. We process deletion requests within 30 days, except for records we are legally required to retain.

8. Age requirement & children's privacy

CLVB relates to nightlife venues and is intended for users aged 18 and above. We do not knowingly collect information from anyone under 18. If we become aware that we have collected personal data from someone under 18, we will take steps to delete it promptly.

9. Data security

We use industry-standard technical and organizational measures — including encryption in transit, access controls, and secure infrastructure — to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

10. International data transfers

CLVB primarily operates in India, and data may be processed and stored on servers located in India or with cloud providers operating in other countries. Where data is transferred internationally, we take reasonable steps to ensure it remains protected consistent with this policy.

11. Cookies (website)

clvb.app uses only essential, first-party technical mechanisms required for the site to function; it does not use third-party advertising cookies. Fonts are loaded from Google Fonts, which may process your IP address to serve font files.

12. Changes to this policy

We may update this Privacy Policy from time to time. We will update the "Last updated" date above and, for material changes, provide notice through the app or by other reasonable means.

13. Contact us

If you have questions about this Privacy Policy or how your data is handled, contact us at:

INFLU MEDIA TECH
Email: privacy@clvb.app
Website: clvb.app