Legal

Refund & Cancellation Policy

Last updated: 25 July 2026

This policy explains how cancellations and refunds work for bookings and CLVB Pass purchases made through the CLVB app, operated by INFLU MEDIA TECH. It should be read together with our Terms & Conditions.

1. Table & guestlist bookings

Each venue on CLVB sets its own cancellation window and refund eligibility, which is shown to you before you confirm a booking. Unless a stricter venue-specific policy applies:

  • Bookings cancelled more than 24 hours before the reservation time are eligible for a full refund of any prepaid amount.
  • Bookings cancelled within 24 hours of the reservation time may be partially refunded or non-refundable, at the venue's discretion.
  • No-shows (failing to arrive without cancelling) are not eligible for a refund.

2. CLVB Pass (membership)

  • CLVB Pass purchases are refundable within 24 hours of purchase, provided the membership has not yet been used to redeem a benefit (e.g. priority entry or member pricing at a venue).
  • Once a CLVB Pass benefit has been redeemed, or after the 24-hour window has passed, the purchase becomes non-refundable, except where required by law.
  • Renewal charges, if applicable, are disclosed at the time of purchase and can be cancelled from within the app before the next renewal date.

3. How refunds are processed

Eligible refunds are issued to the original payment method used for the transaction. Processing times depend on your bank or payment provider and typically take 5–10 business days to reflect after we initiate the refund.

4. Venue-initiated cancellations

If a venue cancels or is unable to honor a confirmed booking (for example, due to closure or overbooking), you are entitled to a full refund of any amount paid for that booking.

5. How to request a cancellation or refund

You can cancel most bookings directly from the app under your booking details. For CLVB Pass or any issue not resolved in-app, contact us at support@clvb.app with your booking or transaction reference, and we will respond within 2 business days.

6. Disputed or failed payments

If an amount was deducted but your booking or CLVB Pass purchase was not confirmed, contact support@clvb.app with your payment reference. We will verify with our payment processor and refund any amount charged for a failed transaction.

7. Contact us

INFLU MEDIA TECH
Email: support@clvb.app
Website: clvb.app