We're here to help

Support

Reach the CLVB team — we typically reply within 1–2 business days.

General & account support

Questions about your account, OTP sign-in, bookings, or the app in general.

Billing & refunds

Payment issues, cancellations, or CLVB Pass billing — see our Refund Policy.

Privacy & data requests

Access, correction, or deletion of your personal data.

Venue partnerships

List your venue on CLVB or get help with the CLVB Partner app.

Frequently asked

How do I sign in?

CLVB uses your phone number to sign in — enter your number and we'll text you a one-time password (OTP) to verify it. No separate password needed.

How do I cancel or change a booking?

Open the booking from your Bookings tab in the app and choose Cancel. Refund eligibility depends on the venue's cancellation window — see our Refund & Cancellation Policy.

How do I delete my account?

Go to Profile → Settings → Delete Account in the app, or follow the steps on our Account & Data Deletion page.

I want to list my venue on CLVB — how do I get started?

Email partners@clvb.app with your venue name, city, and a contact number, and our partnerships team will reach out.

Company

INFLU MEDIA TECH
Website: clvb.app